Terms of Service
Last updated: January 2026
Booking & confirmation
Submitting a booking request reserves a tentative slot. Your appointment is confirmed once we reply by text or email with your arrival window.
Cancellations & rescheduling
Reschedule or cancel free of charge up to 24 hours before your appointment. Inside 24 hours, a $35 late-cancellation fee may apply to cover the reserved crew time.
Pricing & payment
Quoted prices assume the conditions described at booking. If a home or load is substantially larger or requires significantly more time, we will contact you with an updated price before continuing. Payment is collected after service is complete.
Access & safety
Please provide accurate entry instructions, gate codes and pet information. We may reschedule and charge a trip fee if our team cannot safely access the property.
Laundry care & liability
We sort by fabric and color and follow care labels. We are not responsible for pre-existing damage, unlabeled garments, items left in pockets, or normal wear on delicate fabrics. Report any issue within 48 hours.
Satisfaction guarantee
If you are not happy with your service, tell us within 48 hours and we will return to correct it at no charge. If it still is not right, we refund that service.